Shipping policy
Processing Time
- Orders are processed within 1-5 business days. Once your order is processed and shipped, you will receive a confirmation email with tracking information.
- Please note, processing times may be extended during peak sale periods or new collection launches.
Domestic Shipping (Australia)
All domestic orders are shipped via Australia Post.
-
Standard Shipping:
- Free standard shipping.
-
Express Shipping:
- Orders under $250 AUD: Express shipping is available for $15 AUD.
- Orders over $250 AUD: Free express shipping.
Standard shipping typically arrives within 3-7 business days, while express shipping arrives within 1-3 business days once dispatched.
International Shipping
We offer standard international shipping only, with delivery times ranging from 6-27 business days, depending on the destination.
- Shipping costs are calculated at checkout based on your location.
- Free international shipping is available for all orders over $250.
Please note: Customs duties, taxes, or import fees may apply depending on your country’s regulations, and Octavia Swimwear is not responsible for these charges.
Tracking Your Order
All orders come with a tracking number. You will receive an email with tracking details once your order has been dispatched, so you can monitor its journey to you.
Shipping Delays
While we strive to meet our estimated delivery times, please note that delays can occasionally occur due to unforeseen circumstances such as customs delays, public holidays, or carrier issues. Octavia Swimwear is not liable for any delays once the package has left our facility.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact our customer service team at info@octaviaswimwear.com.au with your order number, and we will assist you in resolving the issue as quickly as possible.
Questions?
If you have any questions or concerns about your shipment, feel free to reach out to us at info@octaviaswimwear.com.au, and we’ll be happy to help.